Shipping & Return Policy | LIVE MAHNI™ Wellness & Lifestyle

Shipping Policy Content

 

Effective Date: March 2024

At LIVE MAHNI™, we strive to process and deliver your orders as quickly as possible. Below are the details of our shipping process, delivery times, and rates.

 

1. Shipping Methods

We offer standard shipping and expedited options for domestic and international orders. Shipping costs will be calculated at checkout based on the destination and delivery method chosen.

2. Processing Time

Orders are typically processed within 2-5 business days. If your item is out of stock or on backorder, you will be notified promptly with an updated shipping estimate.

3. Delivery Times

  • Domestic Orders: Delivery typically takes 5-7 business days for standard shipping. Expedited shipping may take 2-3 business days.

  • International Orders: Delivery can take up to 14-21 business days, depending on the destination.

4. Shipping Rates

Shipping rates vary based on the size, weight, and destination of your order. You will be able to view your shipping rate before completing your purchase at checkout.

Shipping costs are non-refundable, and you are responsible for paying the return shipping costs unless the item is defective or damaged upon receipt.

 

5. Customs and Import Duties

For international shipments, customs duties and taxes may apply depending on your country's regulations. The buyer is responsible for any additional fees that may be incurred.

Return Policy Content

 

Effective Date: [Insert Date]

At LIVE MAHNI™, we want you to be satisfied with your purchase. Please read our Return Policy carefully to understand your rights and how to return items.

 

1. Returns on Physical Products

As each product is made to order, we are unable to accept returns or exchanges unless the item is damaged, defective, or incorrect. To be eligible for a return, the item must be unused, and in its original packaging condition.

2. How to Return

To initiate a return, please contact us at support@livemahni.com with your order number, the product you're returning, and the reason for the return. We’ll provide you with further instructions.

3. Damaged or Defective Items

If your order arrives damaged or is incorrect, please contact us within 7 days of receiving the product. We will either send a replacement or issue a refund, depending on the circumstances.

  • Please send clear photos of the damaged or defective item to support@livemahni.com to process your claim.

  • For international returns, additional shipping fees may apply.

4. Refunds

Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 7-10 business days.

5. Non-returnable Items

  • Custom-made products

  • Digital products (e.g., workbooks, digital downloads)

  • Personalized items

6. Order Cancellations

You may cancel your order within 1 hour of placing it. After that time, the order will be in production, and cancellation is not possible.